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Privacy Policy


Privacy Policy

Information Collection

We capture your information only when you place an order or subscribe to our newsletter. While you order or register on our site, we may ask you to fill in your name, mailing address, e-mail id, and contact number or credit card details. Nevertheless you can anytime visit our website anonymously.

Usage of Collected Information 

The gathered data can be used any of the following ways:

  • To reply to your personal needs and improve user experience.
  • To offer appropriate information and feedback by enhance website response.
  • To provide well-organized customer service to the visitors.
  • For processing transactions.
  • To deliver your preferred product or service without any glitches. 
  • For sending customary emails.
  • For sending updates regarding your order or company news.

Protection of Your Information

Security of your personal details is our priority. A wide range of safety measures are taken to preserve your private information. We make use of secure server, all provided sensitive/credit information is transmitted through Secure Socket Layer (SSL) technology, further encrypted into our Payment gateway provider’s database. These details are only accessible by those who are authorized with extraordinary access rights to such systems & are responsible to keep the information confidential. Post to transaction, your confidential information such as SSN (social security numbers), financials details, credit cards details, etc. will not be saved in file for more than 60 days. 

Yes, We Use Cookies

Actually, cookies are pocket-sized files that a website or its service provider transfers to hard drive of your computer’s via your web browser if allowed. This enables the websites or service providers systems to identify your browser, capture and remember little information, process your ordered items from our shopping cart and saving your preferences for upcoming visits.

Based on your preference, you can choose to have your computer pop up every time a cookie is being sent, or you can select to turn it off all cookies through your browser settings. Just as majority of sites, if your cookies are turned off, a number of our services might not work appropriately. However, your order can still be placed by contacting customer service.

Non-Disclosure of Information Third Parties

At Buchem BV, we do not trade, sell or transfer your private information to third parties. When we say third parties the list do not include parties who support us in operating our site, performing our business, or internal staff, considering that entities assure to keep this information confidential. We might also disclose your information when we believe revealing is essential to abide by the law, protect rights/property safety or put in force our site policies. Nonetheless, unknowing visitor information can be provided to other parties for advertising or marketing purposes.

Online Privacy Protection Act Compliance

We value your confidentiality, thus we have taken necessary precautions to adhere with the Netherlands Online Privacy Protection Act. Also, your personal information will not be revealed to outside parties without your approval. 

  • The products and services of our website are all aimed at selling to people who are at least 18 years old or more. We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act) and do not collect any information from anybody below the age of.
  • The online privacy policy is applicable only to information that is gathered through our website and not for the information that is collected offline by us.
  • We would regard you as agreeing to our privacy policy when you are using our website.





List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.